MolsVintageGallery

Complaints

If there is a problem with your order, please contact us first so we can help.

How to contact us

You can contact us here:

Please include your order number, the email address used for the order, and a short description of the issue.

If your item arrived damaged

If your item arrived damaged, please include clear photos of:

  • the packaging
  • the damaged area
  • the full item

Please keep the original packaging until the issue has been resolved, as it may be needed for the shipping claim.

Returns and refunds

If you want to return an item, please use our return request form.

For EU/EEA customers, you normally have 14 days from receiving your order to notify us that you want to return it. After notifying us, you have 14 days to send the item back.

Refunds are normally issued to the original payment method. Bank transfer is only used if a refund to the original payment method is not possible, or if we specifically agree this with you.

Vintage items

Mols Vintage Gallery sells vintage and second-hand artworks. Signs of age, previous use, minor wear, older frames, old backing, small marks, or similar condition details are not considered defects if they were shown in the photos, described in the product text, or are normal for vintage artworks.

If we cannot resolve the complaint

If we cannot find a solution, EU/EEA customers may be able to contact their local consumer authority or European Consumer Centre for guidance.

Danish consumers may also be able to complain through the Danish public consumer complaints system.

Please contact us first before submitting a complaint elsewhere, so we have a chance to resolve the issue directly.